A licensed provider personally reviews every intake. Depending on the service, you may also have a live video consultation. Follow-up may happen through secure messaging, a scheduled video visit, or a phone consultation. You'll know what to expect before you begin.

If a provider determines that a particular treatment isn't right for you, they'll let you know and, where possible, suggest alternatives. You won't be charged for a prescription or treatment that isn't issued. You may be charged a small consultation fee depending on the service.

Yes. Providers make decisions based on your specific health history, symptoms, and goals, not a one-size-fits-all protocol. Your care plan may be adjusted over time based on how you respond.

In most cases, yes. If your needs change or you'd like to explore an additional service, you can submit a new intake or message your care team to discuss options.