Privacy Policy - Patriot IV & Pro Health

Overview

This Privacy Policy explains how Patriot IV LLC (Patriot IV & Pro health, we, us, or our) collects, uses, discloses, and protects information when you visit https://patriotiv.com/ or use any online services, tools, forms, or communications made available by or through our website (collectively, the Website and Services).

This Privacy Policy also explains how we coordinate with independent licensed clinicians and a clinical support organization that helps facilitate access to clinicians and supports prescription routing and care operations.

By using the Website or Services, you acknowledge this Privacy Policy. If you do not agree, do not use the Website or Services.

HIPAA and health information

Some information you provide through the Services may relate to your health. Depending on the circumstances, certain health information may qualify as protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA) or similar state health privacy laws.

Healthcare services are provided by independent licensed clinicians and or clinician groups (Clinicians). Clinicians may be subject to HIPAA and may provide a separate Notice of Privacy Practices that describes how they use and disclose PHI for treatment, payment, and healthcare operations.

Patriot IV & Pro health provides general and non-clinical support, such as account support, intake collection, scheduling support, and administrative communications. We may also work with a clinical support organization that supports care operations and prescription routing (Clinical Support Organization). Patriot IV LLC performs this Clinical Support Organization role.

Not all information collected through the Website is PHI. For example, information collected for general website analytics, marketing, or business communications may be governed by consumer privacy laws rather than HIPAA. In addition, some information may be outside HIPAA depending on how services are structured and which entity holds the information.

If there is a conflict between this Privacy Policy and a Clinician’s Notice of Privacy Practices for PHI handled under HIPAA, the Clinician’s Notice of Privacy Practices controls for that PHI.

Information we collect

We collect information in several ways.

Information you provide

You may provide information when you create an account, complete forms, use messaging features, schedule services, upload content, request information, or contact support. This may include your name, contact details, date of birth, account credentials, intake responses, health history, symptoms, medications, allergies, photos, documents, identity verification information where needed, and communications you send to us.

Information collected automatically

When you use the Website or Services, we and our service providers may collect information about your device and usage. This can include IP address, approximate location derived from IP address, device identifiers, browser type, pages viewed, clicks, referring pages, time spent, log files, and error reports.

Information from third parties

We may receive information from third parties in connection with providing the Services. For example, we may receive information from Clinicians and clinical groups involved in your care, the Clinical Support Organization supporting care operations and prescription routing, pharmacies and laboratories involved in fulfillment or testing, shipping carriers involved in delivery, payment processors that confirm payment status, and analytics or advertising providers that support Website performance and marketing.

How we use information

We use information to operate the Website and Services, respond to requests, and support care-related workflows. Uses may include account creation and management, intake collection and review, scheduling support, secure messaging support, administrative communications, care coordination and clinical routing, payment processing, fraud prevention, customer support, system monitoring, security, troubleshooting, quality improvement, legal compliance, and enforcement of our terms and policies.

We may also use information to understand how the Website is used and to improve content, performance, and user experience. Where permitted by law, we may use information for marketing and advertising, including measuring the effectiveness of campaigns.

How we disclose information

We disclose information as needed to provide the Services and to operate our business.

Disclosures for care coordination

We may share information with Clinicians and clinical groups as needed for evaluation, care coordination, prescribing decisions, follow-up, and related clinical operations.

We may share information with the Clinical Support Organization to support clinical routing, prescription workflows, and care operations. Patriot IV LLC performs this Clinical Support Organization role.

If your care involves prescriptions, laboratory testing, or shipping, we may share information with pharmacies, laboratories, and shipping carriers to support fulfillment and related operations.

Disclosures to service providers

We may share information with vendors that help us operate the Website and Services, such as hosting, cloud storage, analytics, communications tools, customer support platforms, identity verification, security services, and payment processing.

These vendors are authorized to use information only as needed to provide services to us.

Disclosures for legal, compliance, and safety

We may disclose information to comply with law, regulation, court order, subpoena, or lawful request. We may also disclose information when we believe disclosure is appropriate to protect the rights, property, safety, or security of users, Clinicians, Patriot IV & Pro health, or others, or to investigate fraud, misuse, or security incidents.

Business transfers

If Patriot IV LLC is involved in a merger, acquisition, financing, restructuring, bankruptcy, or sale of assets, information may be disclosed or transferred as part of that transaction.

With your direction or consent

We may disclose information in other ways if you direct us to do so or provide consent.

Cookies, analytics, and advertising

The Website uses cookies and similar technologies such as pixels, local storage, and SDKs. These technologies help the Website function, remember preferences, understand usage, and measure performance.

We may use cookies and similar technologies for:

essential functions such as session management and security
preferences such as language and settings
analytics to understand usage and improve the Website
advertising and marketing measurement, where enabled, to understand campaign performance

Some analytics and advertising providers may set or read their own cookies or identifiers and may collect information about your device and your interactions with the Website over time.

You can control cookies through your browser settings and may be able to use device-level controls to limit tracking on mobile devices. If you disable cookies, parts of the Website may not function properly.

The Website does not respond to Do Not Track signals.

Communications

We may send administrative communications that relate to your account, your requests, or Services you use, such as confirmations, reminders, and security notices.

Where permitted by law, we may also send marketing communications. You can opt out of marketing emails by using an unsubscribe link or by contacting us.

If you provide a phone number and we send text messages, message and data rates may apply and message frequency may vary. You can opt out by replying STOP where applicable.

Opting out of marketing communications does not affect administrative communications.

Data security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no system is completely secure.

You are responsible for protecting access to your devices, email accounts, and any credentials used to access the Services.

Data retention

We retain information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, maintain backups, and protect security.

Retention periods vary depending on the type of information, the nature of services, and legal requirements.

Your choices and rights

Depending on your location and the nature of the information, you may have rights to request access, correction, or deletion of certain personal information, or to object to or restrict certain processing.

Some requests may be limited by law, including requirements related to health records, safety obligations, fraud prevention, and compliance.

To submit a request, contact us using the Contact section below. We may require verification of your identity before responding.

Privacy rights by state

Certain U.S. state privacy laws may provide additional rights and disclosures. These rights can vary by state and may depend on whether we are acting as a business, service provider, or in another role under the law.

Where applicable, and after we verify your request, you may have rights such as:

to know the categories of personal information we collect and the purposes for collection
to access or obtain a copy of certain personal information
to request correction of inaccurate personal information
to request deletion of certain personal information
to opt out of certain uses or disclosures, such as targeted advertising, where applicable

We do not commit to offering a specific set of rights in all jurisdictions, and we will respond to verified requests as required by applicable law.

Children’s privacy

The Website and Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information through the Website or Services, contact us.

International users

The Website and Services are intended for users in the United States. If you access the Website from outside the United States, you understand that your information may be processed and stored in the United States and other jurisdictions where our service providers operate.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on the Website.

Contact

Privacy and general support: info@patriotiv.com
Optional address: 85653
Optional phone: +1 602-905-3003
Clinical routing support: support@Patriot IV.io